Movie Zyng Return Policy

We want every collector to be thrilled with their purchase. If something isn’t right, we’re here to make it right.

Can I return an item?

Unopened titles in their original shrink wrap can come back within 30 days of the ship date. Email customerservice@moviezyng.com with your order number first, and we'll send return authorization and instructions. Return shipping is usually the customer's — unless the item showed up damaged, defective, or wrong, in which case it's on us.

What should I do if an item arrives damaged or defective?

Email customerservice@moviezyng.com within five days of delivery with your order number, the title, and clear photos of the problem and the packaging. We'll sort out the right replacement, refund, or fix — and when a return is needed, we cover it with a prepaid label.

What if the case arrives cracked but the disc plays fine?

Whatever your order ships in, our customer guarantee covers shipping damage. If it arrives banged up, tell us and we'll take care of it.

What if a disc freezes, skips, or won't play?

Contact customerservice@moviezyng.com and we'll get a replacement on the way.

Are opened defective discs eligible for replacement?

Yes. Defective discs are covered under our customer guarantee, opened or not.

What if an item is missing or I received the wrong product?

Email customerservice@moviezyng.com with your order number and the details. Hang on to the shipping box, packing materials, and packing slip until it's resolved.

Easy Returns Within 30 Days

If you’re not fully satisfied, you may return any unopened item (still in its original shrink wrap) within 30 days of the ship date.
Just email us at customerservice@moviezyng.com with your order number, and our team will provide a return authorization along with next steps.

Damaged or Defective Items

If your item arrives damaged or defective, contact us via email and customerservice@moviezyng.com .  We’ll send you a pre-paid return label so you can send it back at no cost to you.

For all other returns, the buyer is responsible for return shipping and may use any carrier of choice.

If you believe your package was damaged in transit, please reach out within 5 days so we can resolve the issue quickly.

Cancellations

Need to cancel an order? Email us right away at customerservice@moviezyng.com.   Include in your subject line the words “please cancel my order” along with your Movie Zyng order number.  Also include the same in the body of your email.

• If your order hasn’t shipped, we’ll process a full refund immediately.
• If it has shipped, we’ll issue the refund as soon as the item is returned and processed at our warehouse.

Refunds

Once your return has been inspected and approved, you’ll receive a confirmation email for your records.