Our Customer Service Promise
The Movie Zyng Promise
At Movie Zyng, we believe shopping for and collecting physical media should be as fun and exciting as watching your favorite film. That’s why we’ve built an experience designed specifically for fans and collectors — from how we source our products to how we pack and ship every order.
As a 100% employee-owned company, every step of your experience is handled by people who genuinely care. Our team is directly involved in the manufacturing, assembly, and fulfillment of the products we sell through our parent company, AV Entertainment, under official studio license. That means your order ships straight from the source — authentic, fresh, and handled with expertise.
We ship fast. Most orders leave our warehouse the same day or next business day, and every package is prepared with care to minimize the potential for damage in transit. If something does arrive damaged or not quite right, our commitment is simple: it’s right, or we’ll make it right. No hassle. No runaround. We take care of it immediately.
Our customer service team includes some of the most knowledgeable professionals in the industry. Whether by email or phone, you can reach real humans who know physical media and our titles inside and out — and who are always happy to help with questions or issues.
We’ve also designed MovieZyng.com to be the easiest and most enjoyable place to shop for your favorite films and shows — and discover new ones. With more than 37,000 titles and 200 new ones each month across Blu-ray, 4K, and DVD from hundreds of studios and distributors, we bring together one of the largest and most diverse physical media catalogs online.
And we’re always working to raise the bar. Everything we do is focused on improving the collector experience and bringing the fun back to shopping for physical media. Have an idea? We welcome your feedback
Discover the Movie Zyng experience — where every movie or TV show finds its collector, and every collector is treated like part of the family.
